User Account Functionality
At the account level, Thunk.AI manages
AI settings about you and your style preferences
AI model defaults
Connections to other systems and applications
(optionally) membership in an enterprise organization
For a walkthrough of where each of these lives in your settings, see Managing your account.
What is an Organization?
An Organization is the management and governance structure for a collection of users who share common resources (builtin connections and AI models). The Organization feature is only relevant to enterprise customers of Thunk.AI.
How does organization ownership work?
Every organization has a designated owner who is typically the person who initially set up Thunk.AI for your company. An organization can also have admins, who manage it alongside the owner. The owner and any admins can:
Manage LLM and connection resources: Add, update, or remove API keys that everyone in the organization uses
Add members: Invite users who share the same email domain
Remove members: Revoke access when users leave
View organization details: See the complete list of members
The owner and any organization admins manage these from the Org Admin tab of their settings, which is named after the organization (for example, Org Admin: Acme Corp). Only owners and admins see this tab.
What can organization members see and do?
Members (everyone who is not an owner or admin) can:
View membership and organization details in Account Settings → Organization
Use shared LLM API keys automatically (configured by the owner or an admin)
View subscription details in Account Settings → Subscription
Build and run thunks within the organization's SKU constraints
Organization members collaborate effectively without managing individual API keys or separate subscription configurations. Everyone works within the same parameters and shares the same resources.
How does domain-based membership work?
Organizations group users by email domain. Owners and admins can only add users whose email domain matches the owner's:
Owner email:
[email protected]Can add:
[email protected],[email protected]Cannot add:
[email protected]
This prevents accidental cross-company access, simplifies organization management, and aligns with company structure. For users outside your domain (contractors, partners), please contact Thunk.AI support.
Where do you manage your organization?
Organization management happens in Account Settings:
Account Settings → Organization: Shows the organization's name, owner, admins, and members. Everyone sees the same read-only view here, including owners and admins.
Account Settings → Subscription: Displays your organization's SKU and its capabilities/constraints. Visible to all members.
Org Admin tab (owners and admins only): Where membership and shared resources are changed. Its Users section is for adding and removing members and admins. Its LLM API Keys section, when present, is for the organization's shared AI provider keys.
How are LLM API keys managed?
LLM API keys are organization-level resources, not individual user resources. The owner and admins manage keys from the Org Admin tab → LLM API Keys:
Adding keys: Provide API keys for LLM providers (OpenAI, Anthropic, etc.)
Multiple keys: Add keys for different providers
Updating keys: Rotate keys centrally—changes affect all members immediately
Removing keys: Remove unused provider keys
This centralized approach eliminates duplicated API costs, reduces coordination overhead, improves security, and simplifies billing. Members don't see actual key values—they just see which LLM providers are available.
What happens when you join an organization?
When added to an organization:
You use the organization's LLM API keys instead of individual keys
You inherit the organization's SKU capabilities and constraints
You see organization information in Account Settings → Organization
You share organization limits (production thunks, work items, etc.) with all members
Constraints apply to the organization as a whole, not per user. If your SKU allows 10 production thunks, that's the total across all members combined.
How do you add users to your organization?
Organization owners and admins add users from the Org Admin tab:
Open the menu under your account icon and choose My account
Open the Org Admin tab, then the Users section
Select Add Members (or Add Admins to add an admin)
Enter each person's email address, then confirm. Members must have the same email domain as the owner
Each person is added and gains access to organization resources
To remove someone, select Remove User next to them in the same Users section. Their access is revoked immediately.
What about organization limits and collaboration?
Multiple users share the organization's subscription limits:
Production thunk limit: Total across all members (not per user)
Work item capacity: Total the organization can process collectively
Concurrent job limit: Applies to all workflow instances across all members
This shared-limit model encourages organizations to coordinate automation efforts and prioritize workflows. If your organization exceeds current limits, please contact support to upgrade your SKU.
Can one user be in multiple organizations?
No. Each user account belongs to one organization at a time. For work with multiple separate organizations (e.g., consultant serving different clients), you need separate Thunk.AI accounts with different email addresses.
How does this support enterprise governance?
The organization structure provides enterprise-grade governance:
Clear ownership: A designated owner, plus any admins, responsible for resources and membership
Centralized key management: Reduces security risks and ensures consistent usage
Transparent access control: Membership is explicitly visible to all members
Domain-based boundaries: Prevents cross-organization access
This governance model scales from small teams to large enterprise deployments while maintaining appropriate controls and visibility.
Getting started
If you're part of an enterprise adoption of Thunk.AI, check Account Settings → Organization to see your team membership. If you're the owner or an admin, use the Org Admin tab to add team members or manage API keys.
For questions about organization setup, membership, or user management, please contact Thunk.AI support.